BPO & BPaaS
Digital disruptions, enhanced customer expectations and connected ecosystems are changing the market evolving at an unprecedented rate. Our next-generation solutions transform your business landscape for today's dynamic market.
Our Business Process Outsourcing (BPO) helps you rethink processes so can focus on your core competencies. Experience efficiency and effective gains in terms of cost savings, improved productivity and seamless workflow to drive your business forward. Benefit from our service-driven Business Process as a Service (BPaaS) approach (with on-premises and cloud-based solutions) that gives you the flexibility, scalability and agility to effortlessly adapt to changing demands.
Adapt the power of automation to enhance speed, accuracy and cost-effectiveness. Let our intelligent automation take care of your operations. Our Intelligent Enterprise Platform Nucleus optimizes repetitive tasks, reduces errors and frees your employees for strategic initiatives.
Progress with our comprehensive digital operations suite in the digital era. Leverage data-driven insights, AI and machine learning to make informed decisions, enhance customer experiences and drive overall business growth and integrate digital technologies to gain a competitive edge.
Our Services
Digital BPaaS for Health Plans
Expand beyond traditional processes to make your operations more competitive and streamlined.
Digital BPaaS for Insurance
Focus on key initiatives while our end-to-end insurance administrative services reduce costs and drive growth.
BPO for Banking & Financial Services
Improve cash flow, lower operating costs and ensure compliance with Sarbanes-Oxley through market-leading outsourcing solutions.
BPO for Commercial Industry
Identify process inefficiencies, organize operations, improve productivity and reduce costs with industry specific solutions.
BPO for Cross-Industry
Make insightful decisions based on smart outsourcing services that boost your finance, accounting, customer service and other departments.
BPO for Healthcare & Life Sciences
Leverage our capabilities and innovative solutions to improve quality of healthcare, operational efficiency and administrative effectiveness.
BPO for Insurance
Standardize your back-office processes and manage customer-facing and front-office operations with an end-to-end services outsourcing solution.
Our key strengths
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Scale
We have 45K+ global team members, 30K in our contact center, 600K established contact center seats and we manage 10K contact center seats.
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Tenure
NTT DATA has 50+ years in healthcare, 30+ years in TPA and 35+ years in contact centers.
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Domain
We have BPaaS solutions including DxP for healthcare, Lifesys for insurance and Digital KYC for banking.
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Innovation
NTT DATA’s IP and partner IP enables us to drive innovation and transformation for our clients’ businesses.
Digital transformation and cost-effective care
In new research, NTT DATA and ISG explore insights to help health plans move to a member-centric model, adapt to new technologies, acquire new skills, enhance outcomes and lower costs – all while improving services and fostering resilience.