NTT DATA for Gainwell

As Gainwell’s partner for operational efficiency, stability and business transformation, we want to reinforce our existing commitment to improving efficiency and performance. Using our existing Information Technology Outsourcing (ITO) process and engagement and our End User Services as a foundation for development, we will extend our services into business transformation by focusing on:

Data management and data strategy
Delivering quality data for AI use cases improves insights and decision-making and helps identify the services that best support population health.
MMIS & MES transformation
Through application modernization and product engineering, we can enhance complex business applications, making them fit for cloud, interoperable between states, and compliant with security and regulatory requirements.
BPO services and customer experience
We enrich and continuously improve customer-facing operations, including contact center, claims management, provider interaction and mail room, as well as other critical business services.

Next-generation, AI-driven contact center capabilities for Gainwell

NTT DATA and AWS can deliver AI-centric contact center solutions, helping you modernize CX operations. With this collaboration, you can expect faster deployment, richer insights and improved metrics — such as lower average handle time, stronger first-call resolution and greater customer satisfaction.

Capitec’s contact center boosts customer experience with Amazon Connect

The cloud solution improved reliability, enabled hybrid work, boosted self-service, enhanced customer experiences and increased agent productivity.

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Modernize legacy systems and eliminate technology debt

We can help transform Gainwell’s IT platforms to build a stronger foundation for applications, processes and customer-facing operations.

Unlock your data’s potential

We offer world-class AI, data and analytics expertise, proven frameworks and technology innovation – all grounded in practical problem-solving to achieve your business goals.

Proven frameworks focused on outcomes
Our AI, data and analytics frameworks speed the delivery of business impact. By making data actionable – not just visible – our data and AI solutions help solve problems, optimize operations and create new value.
Insights that evolve with your business
We apply a product mindset to develop analytics and AI solutions, so organizations can continually evolve business insights to create greater business impact. Our tools serve the user, not just the data.
Driving value with AI and machine learning
Our AI, generative-AI and machine-learning expertise is deployed pragmatically to help organizations navigate paths to competitive advantages while deploying new efficiencies and growth strategies along the way.

Healthcare experience that scales

We deliver technology and consulting solutions across healthcare, life sciences, and pharmaceutical companies to help them modernize, optimize and grow.

Discover our expertise

14K+

Healthcare digital transformation experts

50+

Years of experience in global healthcare services

3

Hospital groups owned and operated by NTT

See how we’ve helped other customers

Leverage our top-tier partnerships to address your critical challenges

We collaborate with 40+ strategic partners to augment cloud, networking, hyper-automation, enterprise applications, AI, virtual workspaces and information security.