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Metlife Logo

MetLife’s New Frontier strategy calls for bold transformation.

As a long-standing partner, NTT DATA supports MetLife’s leadership in Group Benefits through our TPA services, including streamlining operations, enhancing member experiences and unlocking cost efficiencies.

We’re proud to help shape MetLife’s future and continue our impact across the full spectrum of strategic priorities.

Transforming the claims experience

This isn’t just a tech upgrade — it’s a human one. Together with NTT DATA, MetLife has reimagined claims with empathy and innovation, delivering faster resolutions, lower costs, and standout member satisfaction.

  • 30%

    reduction in claim cycle time through automation and digital enablement

  • 15%

    lower operating costs across the claims lifecycle

  • 80+

    NPS Score with members praising speed, proactivity and compassion

Michael Kalinowski headshot

We are proud to be MetLife’s partner in enabling an AI-led transformation roadmap that is driving meaningful impact across growth, scalability, member experience, and operational efficiency. By combining MetLife’s vision with NTT DATA’s digital expertise, we’ve created a claims experience that truly puts people first.

Michael Kalinowski
Vice President, MetLife Global Client Executive, NTT DATA

Global impact in insurance services

  • 9

    of the top 30 Fortune Global 500

  • 12K

    insurance division employees worldwide

  • 16

    delivery centers

  • 10

    out of 25 top insurers

Insights. Innovation. Impact.

Two people, mother with his little boy son on meadow on ranch.

We’re a Leader in global GenAI services

NTT DATA has been named a Leader in the 2024 ISG Provider Lens™ global Generative AI Services report.

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An elderly man shaking hands with one of his family members before sitting down for a barbecue meal together.

Reducing claim assessment time from days to minutes

We implemented a low-code claims management system for this Australian insurer, using AI and machine learning models to drastically reduce insurance claim assessment time and costs.

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A young boy tenderly holding onto his dad while spending time at the park together.

A new governance model for process lifecycle

We worked with Generali Seguros to improve efficiency by implementing a new governance model and redesigning key business processes with new systems.

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